Because we ship orders all over the world, our website automatically shows prices based on where it thinks you’re browsing from.

If you’re in the UK, prices should normally include UK VAT (20%).

However, if you’re using a VPN (such as Surfshark or a similar service), or sometimes when browsing on a mobile phone or tablet, your internet connection can appear to be in another country. When this happens, our website assumes you’re an overseas customer and temporarily displays prices without UK VAT.

Don’t worry—once you enter your UK delivery address during checkout, the website recognises that your order is being delivered within the UK and automatically adds the correct UK VAT before you pay.

If you’re shopping from outside the UK, UK VAT is removed because you’ll normally pay any taxes or import charges required by your own country instead.

VPNs are great for protecting your online privacy, but they can sometimes cause confusion when shopping online by making websites think you’re browsing from a different country.