VAT No: 185 8721 66

Important Information

USA/EU/Rest Of The World Customers: We don’t charge you the UK VAT at 20% as you are outside of the UK. You will be contacted by the customs teams in each destination zone if any import tariffs/duties are due to be paid before your order is delivered. If you refuse to pay the import tariffs, unpaid duties and taxes, we get billed for this cost and for the order to be sent back to us. In this case the original shipping amount paid, outstanding import tariffs, unpaid duties and taxes, return shipping cost and a restocking and admin fee of 15% will be deducted from any refund. If the total cost of sending the order back exceeds the value of our buy in cost then your order will simply be destroyed in the USA/EU/Rest Of The World because you refuse to pay what is owed to your government. An extra deduction will also be made for any parts that return back to us marked or damaged due to unnecessary extra handling and shipping caused by you not paying what you owe to your government.

If you change your mind and want to return your order once it arrives then you need to return it back to us with all necesary documentation in place so we do not have any return import costs applied by your courier. Any orders returned with any damage to the packaging will be rejected and asked to be returned to sender so please make sure your returns are fully insured. All of our UK shipping T&C’s below also apply. All returns are subject to a 15% of total value (including shipping) restocking admin fee.

We always sympathise with any issues any customer may have and usually the terms and conditions of sale below are clear enough to help with any unrealistic expectations on the service we offer here at Campervan Culture Limited. We only offer warranty, refund or replacement to the original person who made the order. We do not cover parts if purchased from the person who originally made the order or if one of our products came as part of a vehicle sale purchase. Please don’t ask as we will just say no. We do not offer a ‘Buy & Try” service of parts to help you self diagnose vehicle issues or allow you just to see if something you purchase fits some other vehicle that isn’t the vehicle listed in the product description. If a product is purchased and fitted, unboxed or used in any way at all or if the wrong variation of product was ordered and fitted then we can not accept this item as a return. Please do not call or email us requesting this as it puts us in an awkward position and it will leave you feeling disappointed if you expect to be able to do so in any way at all. You would not be happy if we sent you a previously opened or fitted part so please don’t expect us to take yours back and send it to someone else.

England, Scotland & Wales

Returns & Refunds – You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email enquiries@campervanculture.com or write to us at Campervan Culture Limited, Unit 28, Winterpick Business Park, Hurstpierpoint Rd, Wineham, Henfield, West Sussex, BN5 9BJ, United Kingdom.

We will then refund your purchase within 14 days of receiving the returned goods and require proof that the order has been returned. Any items returned to us must be in their original condition and packaging and all labelling attached – if they’re not, we will be unable to accept them. We will make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If any goods are returned to us as not working or faulty and they are found to be fully working and no fault found no refund at all will be given and you will be charged for any extra costs we have incurred for shipping and admin/testing time. Any warranty covers only the actual amount you were charged for the item, and does NOT include return shipping, installation charges, storage, towing, loss of time, inconvenience, lodging, etc. We charge a 15% restocking fee on the total order (incl shipping) on all parts that are sent back due to you changing your mind or of you order the wrong part.

Domestic & International orders – Once you have received your order from us you have a period of 7 days to inspect the contents of your parcels and notify us of any problems. The reason we set this strict rule and time frame is that customs can quite often check parcels of an international order and tape them back up. 99% of the time the government department in your home country do a pretty good job in putting everything back together as it was and this standard procedure is trouble free and a necessary procedure to keep you safe. If do you see customs tape on your parcel and there is an issue and if you leave it more than 7 days to let us know, there will be nothing that we can physically do to help you. It will be outside of the timeline set by our shipping companies that allows us to help you. If in doubt, check.

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