COVID-19 *UPDATE 19th August*
So COVID has stuck around a lot longer than any of us ever wanted. We are very much still up and running and having vehicles booked in for roof rack and awning fitting by appointment only. You are able to pick your web shop orders up from our place to save you the shipping but social distancing measures are in place and need to be respected. We do ask that anyone who does swing by to please wear a surgical mask and please no pets or small children on site unless they can be kept inside a vehicle at all times.
COVID-19 *UPDARE 15th April*
We are undergoing a temporary time of a few days (15th -17th of April) where no new orders can be placed while we under go a health and safety assessment. This will also allow us to catch up on the huge influx of orders we are now experiencing also so we can still give you the great service you have become used to from us over the years. We will be back with you shortly.
Thank you so much for your understanding.
We are writing to wish you well and let you know that CampervanCulture.com remains open for as long as we are allowed to.
We have implemented home working across part of the business, including the taking of orders when you call us, so please don’t be surprised if you hear children in the background.
We have also implemented social distancing in our warehouse to ensure the smooth running of our warehouse. We are also taking protecting measures in line with Government recommendations.
We use a number of courier companies for shipping and all of them to date are operating but there could be a few delays over the coming weeks. Our main courier is DHL and a majority of the mid size items we ship within the UK and around the world are through them. Apart from the obvious high standards of shipping times and quality delivery, DHL are unlike the other couriers where they use their own airline fleet and not just domestic airlines or 3rd party cargo aircraft that are being grounded more and more in the recent days. The only issue you may find is that although your shipment will leave us and get to your local depot for local delivery with your DHL courier you need to find out if your own local couriers are indeed delivering to your door if you find yourself in a lock down situation. At the moment DHL will hold parcels at your local depot if there is a lock down locally to you but this won’t be much good if you are not allowed to collect them if they are not allowed to deliver. If you can still receive deliveries then you have nothing to worry about just yet.
Our own supply chain may be affected over the coming weeks. We have done our best to keep an eye on this and we have been making provisions by holding as much stock as we can to be able to accommodate your orders to repair your vehicle or to get those upgrades done while you find yourself at home or workshop where you work on your vehicle. As our own stock starts to run low and our own supply chain slows down this could cause some stock issues, so now is the perfect time to make sure you order what you need. If you have had your eye on something for a while or you plan to get started on that project over the coming weeks and months, get the parts you need ordered now so that you can be sure they are delivered to you as soon as possible.
Cheers everyone, stay safe and we will keep you updated on any changes.